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RETURNS AND EXCHANGES POLICY SANG A accepts returns and exchanges on FULL PRICED ITEMS within 7 days of receiving merchandise. Please read the following carefully for detailed information on guidelines and procedure. ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE REFUNDED OR EXCHANGED. GUIDELINES The item must be returned in new and unused condition, and in its original packaging to assure full credit. We cannot accept any item for return or exchange, which bears an indication that it was used. All returns for refund or exchange must be postmarked within 7 days of receiving merchandise. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. All items being returned or exchanged must have a Return Authorization (RA) number. Unidentified returns may be returned to the sender. RA numbers can only be obtained by email returns@sanga.com as noted below in the returns and exchange procedure. All return shipments (domestic and International) must be made by a major courier service with tracking capabilities (i.e., FEDEX or DHL). SANG A does not accept liability for returned goods if they are not sent via these methods. HOW TO PROCESS A RETURN OR EXCHANGE
We reserve the right to reject any returns and exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund or exchange cannot be granted. For any questions or concerns regarding the return and exchange process, email customer service at returns@sanga.com or call us at 212-564-4433. CUSTOMER PRIVACY POLICY Your privacy on the internet is important to us at SANG A, INC. We gather certain types of customer information in an effort to improve your shopping experience, and to communicate with you about our products, services, promotions, and events. SANG A collects two types of information about our customers; "Personal Information" (such as your name, email address, mailing address, phone number, and credit card numbers) and "Aggregate Information" (such as information about how many users log onto our site on a daily basis). SANG A does not share, sell, or trade our customer information to any third parties. For privacy purposes, all information relating to our customers is stored on a highly secure server, all credit card information is stored in an encrypted format. SANG A has third party relationships with credit card processing companies, shipping companies, and the company from which we lease our servers. These companies only have access to information that is necessary for each to fulfill their respective roles in completing our customers' orders. SANG A reserves the right to share personal information with legal authorities to the extent required by law. COOKIES A cookie is a small data file that Web sites you visit often store on your hard drive. A cookie may contain information which is used to track the pages of the sites you've visited. SANG A uses cookies to measure activity on our web site, which allows us to determine which areas and features of our site are most popular. Parts of our web site may not function if you do not have cookies enabled. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies or refuse them, you will not be able to make a purchase from our web site, nor will be able to recognize you as a registered user to allow you access to your account information. If you prefer not to order online we will be happy to take your order by telephone. Please call us at 212-564-4433. SECURITY AND SECURE SOCKET LAYER PROTOCOL Protecting your order information is a priority for us at SANG A. We use Secure Sockets Layer (SSL) technology in order to protect the security of your order information. If you wish to check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https". SENDING YOU EMAILS AND NEWSLETTERS SANG A may offer newsletters and emails to our customers who have provided their email address. You will only receive a newsletter or email if you agree during registration or sign-up to receive these items. Unsubscribe instructions are included in each electronic newsletter and email. Please note that when you make a purchase from SANGA.com, we will send you an email to confirm your order and may also need to contact you via telephone, postal mail, or email if we have other questions regarding your order. If you wish not to receive information, by email or postal mail, please let us know by sending us an email to customerservice@sanga.com. Please note that removal requests may take up to eight weeks to become effective. PROTECTING CHILDREN SANG A takes special care to protect the safety and privacy of children. Sanga.com is not directed to children under the age of 13, and we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information online. We advise parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web. LINKS TO OTHER WEB SITES Sanga.com may contain links to sites other than our own. We have no responsibility for those sites and provide these links solely for the convenience of our visitors. We encourage you to review the privacy policies and terms of use of any third-party sites or services before providing any of them with any of your Personal Information. SANG A does not control the content that appears on other sites and takes no responsibility for their content, nor should it be implied that SANG A endorses or otherwise recommends such sites or their products or services offered. LIABILITY AGREEMENT No transmission of data over the internet is guaranteed to be 100% completely secure. It may be possible for third parties not under the control of SANG A to access transmissions or private communications unlawfully. While we strive to protect all your Personal Information, we cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk. If you choose to visit our site, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including but not limited to limitations of damages and application of the law of the State of New York. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL SANG A OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF THE INFORMATION OR MATERIALS ON THE SANGA.COM WEB SITE, EVEN IF SANG A OR AN AUTHORIZED REPRESENTATIVE OF SANG A HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CUSTOMER ACCEPTANCE OF TERMS By using the Sanga.com web site, you signify your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please to not use the Sanga.com web site. Your continued use of the Sanga.com web site following the posting of changes to these terms will mean that you accept these changes accordingly. Last modified: August 25, 2008 SHARING INFORMATION COLLECTED AT OUR RETAIL STORES The Personal Information and Aggregate Information collected at our Stores may be shared with SANG A, INC. as well as reputable third-party organizations to contact consumers for marketing and promotional purposes only. Third-party contacts may be initiated only by mail and we will not share your telephone or email address with any third parties. TERMS OF USE We request that you read our Terms of Use and Disclaimer before using the Sanga.com web site. By using our Web site, you agree to our Terms of Use. Furthermore, when you complete the SANG A registration process, you agree to all Terms of Use. If you do not agree to our Terms of Use, you may not use our web site. SANG A reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates. If you use our site, you are responsible for maintaining the confidentiality of your account and password. You represent and warrant that the credit card information that you supply is true, correct and complete and that you will be honored by your credit card company, and you will pay all charges that you incur at the prices posted including all applicable taxes and shipping charges. COPYRIGHT LAW All content included in our Web site, sanga.com, including our text, graphics, logos, button icons, images, audio clips and software, are the property of SANG A, INC. or its suppliers and are protected by U.S. and international copyright laws. The collection, arrangement and assembly of all content on Sanga.com is the exclusive property of SANG A, INC. and is protected by U.S. and international copyright laws. We give permission to copy and print hard copy portions of Sanga.com for the sole purpose of placing an order with us or for using Sanga.com as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of Sanga.com is strictly prohibited. TRADEMARKS All trademarks, logs, service marks and trade names are proprietary to SANG A, INC. other respective owners that have granted SANG A the right and license to use such intellectual property. DISCLAIMER The information, services, products offered for sale and materials contained in and/or advertised on sanga.com, including, without limitation, text, graphics and links, are provided on an "As Is" basis with no warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SANG A AND ITS SUPPLIERS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Additionally, SANG A and its suppliers do not represent or warrant that the information accessible via Sanga.com is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice. PRODUCT DISCLAIMER Because many of the products offered SANG A are "hand-made" or custom pieces, some details may vary from product to product. Furthermore, the images posted on our web site offer the most accurate impression of a product detail or coloring: however, we cannot guarantee that the same product you receive will be identical to the image on our web site. If you have the need for a specific color match, we request that you send us a color swatch for accuracy. We cannot guarantee an exact match but will be able to give our designers and suppliers an example to work towards. GUEST BOOKS & SUBMISSIONS All letters, comments or other customer submissions provided to SANG A on or about this site, or submitted in our retail store, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary shall be and remain the property of SANG A. By submitting your creative ideas, inventions suggestions or materials (your "submission") you grant SANG A a royalty-free, perpetual and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display your submission (in whole or in part) worldwide and to incorporate your submission in other works in any form, media, or technology now known or later developed without any notice or compensation to you. You agree that no comments submitted by you to SANG A will violate any right of any third party, including copyrights, trademark, privacy or other personal or proprietary right(s). You agree that SANG A may use and/or disclose information consistent with our Privacy Policy. LIMITATION ON LIABILITY IN NO EVENT SHALL SANG A, INC. OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF SANG A, INC. HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. The Sanga.com Web site is created and controlled by SANG A, INC. in the State of New York, U.S.A. As such, the laws of the State of New York will govern these disclaimers, terms and conditions without giving effect to any principles of conflict of law. We reserve the right to make changes to our Web site and these disclaimers, terms and conditions at any time. We encourage you to review the Web site and these terms periodically for any updates or changes. Your continued access or use of our Web site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes.
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